Shipping & Returns
Shipping to USA:
We ship worldwide and the shipping cost is based on weight and USPS rates. Most items ship within 5 days of the invoice date or sooner, with any exceptions noted in the item listing. Packages include tracking upon shipment and normally arrive within 7 business days with the exception of holidays or crisis. Larger orders will require a signature for delivery. If you need something sooner express shipping is sometimes available for an extra fee. Please contact us at firstname.lastname@example.org.
We ship to most countries, and the shipping cost is based on weight and USPS rates. Items ship within 5 days of the invoice date or sooner, with any exceptions noted in the item listing. Parcels include limited tracking info (showing the departure from the USA) and usually arrive within 7- 21 days. In rare cases, a parcel can take 1-2 months to arrive due to being held in customs.
We currently ship via USPS International and are unable to offer insurance due to the cost (International shipping with insurance starts at $173 USD). Insurance on international mail is an extra $20 and only covers up to $70.
Please be aware! Your local customs office may hold or delay the delivery of your parcel; it is at the sole discretion of custom agents to release your parcel and outside of our control. All applicable custom fees, taxes and duties are the sole responsibility of the customer. For more information on customs and duties charges, please contact your local customs office.
McSology products are produced with the highest attention to detail and quality assurance; each product is inspected and packed carefully before shipping. Due to the personal nature of our items, McSology does not accept returns or exchanges.
If your order arrived damaged, please contact us at email@example.com within 2 weeks of the Invoice date. Please provide a photo and explanation of the damage.
Repairs: If a repair needs to be made on any of our Lewis Bags, please contact us at firstname.lastname@example.org and provide a photo and explanation of where the repair needs to be made.
Whether you’re an industry worker or a cocktail enthusiast, McSology values your business and is dedicated to providing you with a positive online shopping experience. Reach out to us at email@example.com if you have any questions or concerns regarding your purchase.