FAQ: Shipping, Return Policy, Care & Laundering Tips
We have been selling our products online since 2009! If you have any additional questions, hit the contact button.
We ship to the address provided to us through your Paypal account; please ensure that all address information including name and/or business name is current and correct. Shipping to a different address? Simply leave this information in the "message to seller" portion of Paypal.
We package your goodies with care and include a note with each purchase. If you are sending something as a gift, we would be happy to personalize this message to the recipient!
Shipping to USA
We know you want your gear, and you want it quickly! We usually ship everything out in 2 days, but this can vary due to season and current order volume. Generally speaking, handling time is 1-3 business days for tool rolls and muddler/mallets; 1-7 business days for Lewis Bags.
We ship via USPS only, due to the fact that FedEx and UPS are extremely expensive for small businesses. Each package includes a delivery confirmation tracking number, which is sent to your e-mail address through paypal. Higher value packages will require a signature for delivery. Transit time for your package is usually 2-9 business days.
Need it in a hurry? We also ship USPS Express Mail. This service was once called "overnight" and usually arrives the next day, but sometimes takes two days. This generally costs $15-20 over the price of shipping stated in your shopping cart and is separately invoiced through paypal. Please contact us for more information.
Packages shipped internationally usually take 6- 15 days. Sometimes, it can take up to 1 month to arrive, and in rare instances, it can take up to 2 months (we know, it sucks). There are many reasons for this, most commonly being the issue of your country's international customs. International orders include a US customs number, which offers very limited tracking information. This is available upon request; however, it's not entirely useful, it just shows when the package left the USA.
We currently ship via USPS International and are unable to offer insurance due to the extreme high cost (International shipping with insurance starts at $173 USD). Insurance on international mail is an extra $20 and only covers up to $70.
Customs: it's very real, and a few of our packages have been held by your local post office. After all, they want extra money to use on a party night out. All applicable custom fees, taxes and duties are the sole responsibility of you, the customer. Custom authorities require that we state the retail value of your order directly on your package. It is at the sole discretion of custom agents to release your package. Note, in rare occasions custom agents may delay delivery of some packages. For more information on customs and duties charges, please contact your local customs office.
McSology products are produced with the highest attention to detail and quality assurance, We stand behind our work! In the extremely rare case that one of our products needs to be repaired, we would be happy to do so. McSology does not accept returns or exchanges on any of our items.
Your new bag will get broken in and will soften within a few weeks of use.
Wash your new bag once before using.
Machine Wash gentle cycle, and machine dry on medium setting.
Soaking in a mild solution of bleach water will help remove stains.
Wrap your Lewis Bag in a clean and dry bar towel to promote cleanliness
Store with the open end facing down to allow excess ice and moisture to exit the bag.
Spot wash with cold water and gentle detergent. Pat with towel and lay flat to dry. Do not machine wash or dry. Seriously. Don't do it. It may shrink.
Many of our customers choose to apply a fabric protector to exterior of this product, or commission an artist to paint it.
Rinse with cold water and pat to dry. Do not leave submerged in water. Store in a dry location.
Muddler/Mallet can be coated with food-grade mineral oil or beeswax to restore protective finish.